Meet Our Team


Management Team

Sue Wilkinson, Executive Director and CEO | swilkinson@findhelp.ca

Angela Finateri, Director, Information and Referral | afinateri@findhelp.ca

Dave Montague, Director, Information Resources and Technology | dmontague@findhelp.ca

Carrie Moody, Director, Strategic Solutions | cmoody@findhelp.ca

John Allec, Manager, Data and Editorial Services | jallec@findhelp.ca

Faed Hendry, Manager, Training and Outreach | fhendry@findhelp.ca

Kathy Kelly, Leader, Social Enterprise | kakelly@findhelp.ca

Cristina Umana, Manager, Human Resources | cumana@findhelp.ca

Board Members

Jessica Eden | Chair

Jessica is an experienced management consultant who helps organizations define and implement complex business transformations that impact all aspects of the organization, from the executive level through front-line service delivery. As a Senior Manager with Deloitte Inc, and a leader in their organization design consulting practice, she has had many opportunities to help clients balance customer/community, talent and technology priorities to achieve their strategic goals. Jessica also has a long history of community involvement in the arts, including as a former board member for the Ottawa School of Art and as a founding member of Gnu Ground Theatre Company in Kingston (a venue for young practitioners to develop community-oriented theatre experience). She is excited about the opportunity to contribute to Findhelp’s mission and its critical impact in the community. Jessica holds an MBA from Carleton University, as well as PMP and ITIL certifications.


Liban Gaashaan | Co-Vice Chair

Findhelp is near and dear to Liban’s heart. When his family immigrated to Toronto over three decades ago, it was Findhelp that connected them to the social agencies they used to settle in Toronto. Liban is a Toronto-based business transformation consultant who specializes in transforming operational systems into real customer experiences that provide a personal touch. His expertise lies in turning high tech into high touch.

Liban, who has an MBA from Wilfrid Laurier University and a BSc in computer science from York University, has more than a decade of experience in the wireless and technology sectors. He is passionate about creating streamlined customer operations by effectively managing people, process and technology. 

Prior to joining City of Toronto, he helped launch Virgin Mobile Saudi Arabia where held the position of Director of Brand Experience & Performance Improvement.


Wendy Lancashire | Co-Vice Chair

Wendy has worked in the social services sector for over 17 years and is currently the Director of Community Support Services at Davenport-Perth Neighbourhood and Community Health Centre. During her years in the sector, Wendy has developed interest in working towards reducing barriers to accessing services and is excited to be joining the board of directors at Findhelp, whose mission is to do just that. Wendy looks forward to working with the board and staff as they begin with their new strategic directions. Wendy lives in Toronto and holds an Honours BA from McMaster University.


Maksim Piskunov CFA | Past Chair

Having started as an opportunity to give back for a finance guy, Findhelp became truly meaningful after he listened in on a few calls during his board orientation. Growing up in the Soviet Union at the time of its collapse, Maksim was deeply impacted by the consequences of the torn social safety net.

Maksim originally joined the Findhelp Board of Directors in 2009 but took a two year break to complete his MBA at the University of Chicago - Booth School of Business. As a former Treasurer and member of the Finance committee, he has made sure that the financial footing for Findhelp is as sound as possible. His prior experience as a strategy consultant coupled with a CFA designation made him ideally suited for the role of President.


Alexander Lovell

Alexander Lovell is a geographer with several years of experience researching issues relating to youth, community health and well-being. He has authored and co-authored peer-reviewed articles concerning ethnic enclaves, immigration, and diasporas and has led community-based projects on health and social services. Alexander is currently a Senior Policy Advisor in the Provincial Government. Before learning about Findhelp’s central role in 211, he used 211Toronto.ca to compile data for analysis, especially in order to map the availability of services across the City of Toronto. He is particularly interested in the opportunities for Findhelp to leverage its data for policy and planning purposes. 


Tanya Rumble

Tanya Rumble is an authentic and results-driven fundraising leader who has raised millions of dollars for some of Canada’s largest charities including the Heart and Stroke Foundation, Canadian Breast Cancer Foundation and the Canadian Cancer Society. Currently she is Manager Development on the Major and Planned Giving Team at McMaster University.

Tanya also contributes her skills on a voluntary basis. In addition to her role on the Findhelp Board of Directors, Tanya is Co-Founder of Toronto plus Acumen, an official chapter of Acumen; past leadership volunteer with Canada’s largest grant maker – the Ontario Trillium Foundation; appointed member of the Ontario Ministry of Health and Long-term Care’s Citizen’s Council advising the Minister on healthcare and drug policy in the province; Advisor with Endeavour Volunteer Consulting for Non-profits; is a Jane’s Walk leader, and regularly volunteers with the Daily Bread Food Bank.

Tanya completed a B.A. (hons), Political Science at McMaster University and Masters Certificate at New York University with the WHO. She is completing the Masters of Public Policy, Administration and Law at York University. Tanya is naturally inquisitive and a lifelong learner. She is a graduate of the 2017 AFP Inclusion and Philanthropy Fellowship, and 2010 DiverseCity Fellowship. Tanya regularly mentors students and young professionals including as an advisor in the McMaster Alumni and Partners Advisor Network and Mentor with the Cherie Blair Foundation’s Mentoring Women in Business Programme. Tanya is a professional member of AFP, CAGP, CCAE and CASE.


Igor Skapinker

Igor is an information technology professional with extensive experience in developing and delivering enterprise solutions. For many years, Igor has been actively involved in the non-profit sector, serving as Vice Chair of the board of a community service organization and as an executive in a volunteer, non-profit organization that helps charitable organizations in the Greater Toronto Area to improve their organizational capacity and community impact. He joined the Findhelp board as he saw an opportunity to contribute his information technology expertise and business experience to a non-profit organization that provides vital services to the community. Igor has a BSc. in Electrical and Computer Engineering from Ben-Gurion University of the Negev (Israel) and a MBA from Schulich School of Business, York University.


Sue Wilkinson

Sue joined us with a mandate to support Findhelp through a period of transition and strategic realignment. Since then, she has been actively engaged at a local, provincial and national level, supporting incredible sector change, risk and opportunity. Sue supports many partnerships, collaborations and sector innovations and currently co-chairs the 211 National Service Partners in Canada.

Previously Sue led the Ontario Nonprofit Network through its transition from a young and rapidly evolving network to a flourishing and credible voice for the sector in Ontario. She has worked as a senior manager in the community, social service, settlement and health sectors for more than 17 years including in the role of Executive Director of the Jane/Finch Community & Family Centre. Motivated by an anti-oppression framework, her passions include access to services and supports for those who experience the most barriers. Organization building, program creation, innovation, community-based research and strategic partnerships for systemic transformation are areas of ongoing work. Sue holds a Masters of Social Work from York University, Bachelor of Social Work from the University of Western Ontario and Executive Leadership Certificates from both Rotman and Schulich Schools of Management.


Marc Gordon | Treasurer and Secretary

Marc Gordon has 20 years of experience in project management implementing programs that span the Province of Ontario. He started his career rolling out the Ontario electronic land registry system. He then moved into healthcare information management and technology. Working at the Canadian Institute for Health Information and then the Ontario Telemedicine Network, Marc implemented Telemedicine across the province. 

As a Certified Health Executive, Marc currently leads Performance and Information Management at the Alliance for Healthier Communities. This ground-breaking program ensures Alliance members have access to high quality data and allows them to make informed decisions about comprehensive primary health care services and supports required to improve the health and wellbeing of people and communities facing barriers.

Outside of his day job, Marc volunteered with the Canadian Cancer Society for 12 years. As an Executive Volunteer, he built the Relay for Life event in central Toronto from one of the Society’s smallest to largest Relay for Life event in Canada. As someone who believes in supporting others, Marc also spends his free time volunteering with the Make-a-Wish Foundation and Out of the Cold.


Cheryl Miller

Cheryl Miller is the Provincial Program Manager for the Enhancing Care for Ontario Care Partners program at the Sinai Health System in Toronto. Cheryl’s career spans public, private and not-for-profit sectors in Canada and the US and includes health planning, database consulting, technology project management and health program management. Cheryl led the early development of 211 in Windsor and Essex County, working with the local United Way and Community Information Centres to consolidate their databases for shared call centre implementation. Cheryl considers herself a Passion Capitalist with a personal mission to make a difference in the lives of older adults and will always find a way to leverage technology to improve health and community service access, efficiency and impact. In her spare time, Cheryl is known to be a bit competitive, using the hashtag #iamtitanium, as she achieves new personal bests in annual North Toronto Mud Hero run, assorted local fun runs and Dragon Boat competitions.