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Community Information and Referral Helplines

Findhelp operates 211, the award-winning 3-digit phone and online service which helps Ontarians connect to the complete range of government and community-based health and social services available in their communities. Findhelp is a charitable, nonprofit agency providing public access to information about community and social services.

Calls are answered 24 hours a day, 7 days a week, by professional Information and Referral Specialists who are trained to assess caller needs, and to refer callers to the most appropriate resources. 

211’s resource database contains more than 60,000 records, making it the most comprehensive human services database in the province. Combined with the demographic and caller needs information collected through our calls, 211 provides individuals, agencies and planners with rich data on the supply and demand for human services in Ontario. 

211 is an easy to remember phone number like 311, 411 and 911. Each of these numbers provides you with valuable information or services. 

Specialty Lines


  • Independent Legal Assistance line


  • Male Survivors of Sexual Assault line
  • ReportON Abuse and Neglect hotline (through Ontario 211 Services)

Surrey Place:

  • All Children and Youth, Infancy and Early Childhood Program: DSO – TR; Autism Services

Ontario Caregiver Organization:

  • Support Line (through Ontario 211 Services)

Ministry of Colleges and Universities:

  • Front door into Good2Talk, a service for postsecondary students providing information, counselling and referrals in partnership with Ontario 211 Services, Kids Help Phone, ConnexOntario and the Knowledge Institute for Child and Youth Mental Health

The people answering these calls are trained Information and Referral (I&R) Specialists, most with a professional social service background and many with years of front-line experience.

“I am looking for a Food Bank in Etobicoke.”


“I have lost my passport. How do I go about getting a replacement?”


“Is there a government program that will help my daughter with her tuition fees?”

“My elderly neighbour is a widower and there never seems to be anyone who visits him. Is there a community service that could look in on him?”


“I have been out of work for 2 years now and am in danger of losing my home. I need to support my wife and 2 young children. I am so desperate, please help! “