Community Information and Referral Helplines

Findhelp operates 211, the award-winning 3-digit phone and online service which helps Ontarians connect to the complete range of government and community-based health and social services available in their communities.

Calls are answered 24 hours a day, 7 days a week, by professional Information and Referral Specialists who are trained to assess caller needs, and to refer callers to the most appropriate resources.

211’s resource database contains more than 60,000 records, making it the most comprehensive human services database in the province. Combined with the demographic and caller needs information collected through our calls, 211 provides individuals, agencies and planners with rich data on the supply and demand for human services in Ontario.

211 is an easy to remember phone number like 311, 411 and 911. Each of these numbers provides you with valuable information or services.

Ontario Ministry of the Attorney General’s Victim Support Line (VSL)

 1-888-579-2888 or 416-314-2447 in Toronto area

VSL is a province-wide, multilingual, toll-free information line for victims of crime. The program offers information and referral to a range of support services in your community including:

  • Victim Crisis Assistance Ontario
  • Victim Witness Assistance Program
  • Victim Quick Response Program
  • Criminal Injuries and Compensation Board
  • Sexual Assault/Rape Crisis Centres
  • and more…

Central Access Withdrawal Management


24/7 toll free number to connect to the Toronto Withdrawal Management Services System for support to withdraw from alcohol and/or drugs. Our Central Access staff will help you find the right location and level of service for you or your client's withdrawal management needs.

The Toronto Withdrawal Management Services System is for:

  • those 16 years and older
  • social service and health care professionals seeking to refer clients
  • anyone requiring information about withdrawal management services

Ontario Ministry of the Attorney General's Male Survivors of Sexual Abuse Provincial Crisis and Support Line


Male survivors of sexual abuse obtain access to crisis and integrated follow-up services throughout Ontario. Calls are free and confidential and live-answered 24/7. You will talk to a caring person and receive referrals, as needed, to crisis support, individual and group counselling, peer support and online counselling.